can I do if my computer won't start?
The first thing you can do is check all the power leads - are they plugged
in - are they fitted properly?
Check fuses and any circuit breakers in the house.
If all connections are OK then check the computer - are the power and hard
drive lights on?
the answer to this is no then the chances are that your
power supply in the computer needs replacing.
the power light on the computer is lit then try to restart again.
there a 'beep' when the computer starts up?
the answer is no then you may need a replacement
computer starts but does not load windows.
a note of any error messages displayed and call or email the support number
computer starts and then shuts down and restarts
is a common problem and can mean that your computer is infected with a virus.
restarting the computer while tapping the
F8 key. The computer should display a start-up menu.
'start in Safe Mode' which allows you to check for problems.
If you have an anti-virus programme run it now and let it check for infection.
(If this doesn't help look at the next FAQ page)
can I protect my computer from viruses and other 'nasties'?
to back-up your files regularly